What is the shipping and return policy?
The products are delivered directly from the creators to your doorstep. Melissa Azulay Designs doesn’t handle any direct shipping at this moment, but we work with UPS, Federal Express and packaging companies and are happy to work with a carrier of your choice. Melissa Azulay Designs is not liable for any damages during shipping and photography once handled and framed is not returnable.
Once a request for a piece has been placed and the piece has been printed, there are no returns accepted.
Which country do we ship to?
We will work with Federal Express or an international shipping company of your choice who ship worldwide but some products might not be available to ship to your country. Please contact us for further planning.
How much will the delivery cost me?
This is subjective depending on where the package is sent from and its destination. Also the size of the product and delivery type (standard or express) will affect the price.
*Some countries may charge customs and duties for your parcel. You are responsible for these customs and duties charges.
How long does it take normally for an order to arrive?
The delivery time depends on the distance and shipping classification.
The seller can select specific days for shipping and handling times. It will vary depending on the item as handcrafted goods may take more time to create and ship.
See the terms and conditions page for more specific information regarding delivery times.
Be sure to check out shipping company’s estimated delivery time when they send you the tracking number for your order.